Advisor

Elaway, Islam H.

Committee Member

Truax, Dennis D.

Committee Member

Martin, James L.

Committee Member

White, Thomas D.

Date of Degree

5-1-2013

Document Type

Graduate Thesis - Open Access

Major

Civil Engineering

Degree Name

Master of Science

Department

Department of Civil and Environmental Engineering

Abstract

The construction industry is unique with many challenges. Managing claims can be one of the greatest challenges. Construction projects are becoming more influenced by factors that lead to claims. The literature review highlighted a few of these factors which include: safety issues, design errors, delay, and changes. Moreover, the literature review presented studies in performance measurement and benchmarking as a way to mitigate these factors. The research presented the results from a benchmarking study used to improve contractors that performed work for the Army Corps of Engineers, Vicksburg District. The study selected and analyzed 40 random construction contractors. Five performance elements were identified to measure each contractor. A five-point scale evaluated each contractor based on these elements. The results of this research indicated that benchmarking is an effective tool for improving performance and mitigating the cause of claims.

URI

https://hdl.handle.net/11668/16859

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