Theses and Dissertations

Issuing Body

Mississippi State University


Strawderman, Lesley

Committee Member

Babski-Reeves, Kari

Committee Member

Greenwood, Allen G.

Date of Degree


Document Type

Graduate Thesis - Open Access


Industrial Engineering

Degree Name

Master of Science (M.S.)


James Worth Bagley College of Engineering


Department of Industrial and Systems Engineering


Electronic Health Records (EHRs) is a health information technology that has already begun to change the way healthcare providers care for patients. EHRs can potentially enhance the quality and efficiency of patient care (Simon et al., 2010); however, some research shows that EHRs do not always do so. The lack of improved efficiency and quality of care can lead to frustrated and dissatisfied users. The effects of different aspects of EHR implementation could affect user satisfaction and perceived quality of EHRs. This study investigates the how time since implementation, training, and leadership affect user satisfaction and perceived quality of the EHR system in clinics in Mississippi. The results of the study indicate that training and leadership have an effect on users’ perceived quality and satisfaction with EHRs. These findings reveal that clinics and EHR providers should focus on training and leadership to improve user satisfaction and perceived quality of EHRs.