Okojie, Mabel CPO
Wyatt, John E.
Date of Degree
Dissertation - Open Access
Instructional Systems, Leadership, and Workforce Development
Doctor of Philosophy
College of Education
Department of Instructional Systems, Leadership and Workforce Development
The present research investigated the extent to which users? perceived usefulness of IT was related to: (1) the user involvement in its design and implementation; (2) the user hierarchical position in the organization; (3) user years of service in the bank; and (4) user years of experience in banking business. In addition, the researcher examined the differences between males and females regarding the user involvement in design, involvement in implementation, and perception of usefulness of Information Technology (IT). The fifty-two bank users who participated in the study were volunteers from a major bank in the State of Mississippi. Seven research questions guided the study. Literature review on the user involvement in the design and implementation of IT system and their perceived usefulness of the system is inconclusive. Some research findings showed that users perceived the information technology as more useful when they were involved in the design and implementation phases of System Development Life Cycle (SDLC). However, there were some research findings that showed that user involvement was not related to the perceived usefulness of IT. The results of this study indicated that there were relationship between users? involvement in the design of IT and their perceived usefulness; it appears that when bank users were involved in the design of IT system, they were more likely to perceive the system as useful. However, the findings showed that there was no relationship between users involvement in the implementation and the perception of usefulness of the information technology system. The results also showed that there was a correlation between users? hierarchical position and their perceived usefulness of the IT system. This could mean that users who occupy high hierarchical position tend to perceive IT as more useful than those on the lower side of the hierarchy. The results also showed that users with more years of service in the bank regard the IT system as more useful than those who have less years of service in the bank. It appears that users with long service in the bank regard the system as more useful than those who have less years of service in the bank. The results also showed that users with more years of experience in the banking business regard the IT system as more useful than those who have less years of experience in the banking business. It appears that users with long years of experience in the banking business regard the IT system as more useful than those who have less years of experience in the banking business. The findings also demonstrated that there were no gender differences regarding involvement in design, involvement in implementation, and perception of usefulness of the IT system.
Elttar, Sanabel Elakeem, "User Involvement And Perceived Usefulness Of Information Technology" (2006). Theses and Dissertations MSU. 4882.