Date of Degree
Dissertation - Open Access
Doctor of Philosophy
College of Education
Soft skills include communication skills, problem-solving skills, conflict resolution, working well with other people, and ensuring customer satisfaction. Employers need employees who have adequate technical skills but who also have soft skills. There is limited information about the perceptions of which soft skills are needed in the workplace. This study attempted to close the gap in the literature concerning the perceptions of instructors and employers in the area of soft skills in the workplace. For this study, the Soft Skills Survey for Instructors and Employers was used to gather the perceptions of information technology instructors and employers in five community college districts of northeastern Mississippi concerning the importance of soft skills in the workplace. Sixteen instructors and 17 employers participated in this study answering the online survey with a 4-point Likert-type scale. A statistically significant difference was found between the perceptions of the instructors and the perceptions of the employers on four of the soft skills listed on the survey. These soft skills were “communicates clearly verbally,” “communicates clearly in writing,” “adapts to changes easily,” and “dresses appropriately.” The instructors placed a higher importance on these soft skills than did the employers. The reasons for this can be attributed to the differences between the classroom setting and the workplace. There was no statistically significant difference between the perceptions of the importance of the other 21 soft skills listed on the survey. This study concluded that instructors teach the skills students need to get and keep a job, while employers are more concerned with the skills needed to perform the task at hand. This study provides a baseline for research on soft skills in the workplace. Recommendations for further research include using the Soft Skills Survey for Instructors and Employers in different educational settings and in other areas of the United States.
Tribble, Laura Suzanne, "The Importance Of Soft Skills In The Workplace As Perceived By Community College Instructors And Industries" (2009). Theses and Dissertations MSU. 4529.