Theses and Dissertations


Issuing Body

Mississippi State University


Burch, Reuben F., V

Committee Member

Strawderman, Lesley

Committee Member

Babski-Reeves, Kari

Committee Member

Carruth, Daniel W.

Date of Degree


Document Type

Dissertation - Open Access


Industrial and Systems Engineering

Degree Name

Doctor of Philosophy (Ph.D)


James Worth Bagley College of Engineering


Department of Industrial and Systems Engineering


Automated systems are integral in the development of modern aircraft, especially for complex military aircraft. Pilot Trust in Automation (TIA) in these systems is vital for optimizing the pilot-vehicle interface and ensuring pilots use the systems appropriately to complete required tasks.

The objective of this research was to develop and validate a TIA scale and survey methodology to identify and mitigate trust deficiencies with automated systems for use in Army Aviation testing. There is currently no standard TIA assessment methodology for U.S. Army aviation pilots that identifies trust deficiencies and potential mitigations.

A comprehensive literature review was conducted to identify prominent TIA factors present in similar studies. The compiled list of factors and associated definitions were used in a validation study that utilized the Analytic Hierarchy Process (AHP) as a pair-wise comparison tool to identify TIA factors most relevant to Army pilots.

A notional survey, the Aviation Systems – Trust Survey (AS-TS), was developed from the identified factors and pilots were used as subjects in scenario-based testing to establish construct validity for the survey. Exploratory factor analysis was conducted after data collection and a validated survey was produced.

A follow-on study interviewed Army test and evaluation experts to refine the survey methodology and ensure appropriate context for the recommended mitigations. A final packet was developed that included instructions for the rating scale, associated item definitions, and recommended mitigations for trust deficiencies. Future research will focus on other Army demographics to determine the generalizability of the AS-TS.