Theses and Dissertations
Issuing Body
Mississippi State University
Advisor
King, Stephanie
Committee Member
Oswalt, Katie
Committee Member
King, Stephanie B.
Committee Member
White, Carol Cutler
Committee Member
Fincher, Mark Edward
Date of Degree
11-25-2020
Document Type
Dissertation - Open Access
Major
Community College Leadership
Degree Name
Doctor of Philosophy
College
College of Education
Department
Department of Educational Leadership
Abstract
This study sought to determine students’ satisfaction with technology, particularly Wi-Fi, and how it may impact retention at one university in the southeast. Differences in satisfaction were analyzed for students who planned to stay versus those who planned to leave, transfer versus native students, and for students of various ages, genders, races, and classifications. Analyses were done to examine the data quantitatively. Significant differences were found between the perceptions of satisfaction with Wi-Fi internet services of native students and transfer student in several categories. Most of the students examined in this study (88.0%) planned to return to the same school with approximately 12.0% of students indicating that they did not plan to return to the same school. The students also provided the reasons for their unwillingness to return to this school. The reasons provided by the students were personal finances, location, family reasons, issues with faculty, staff, or student, tuition cost, graduated, feeling of loneliness, COVID-19, internship, personal problems, decided to transfer, needed a break, and the fact that they did not like the school. Technology is a major factor in the academic structure as faculty, staff, and students rely heavily on technology. Investing in stable Internet/Wi-Fi in the classroom and offices can support enrollment and retention. Retention of students is considered one of the greatest weaknesses in distance education. Retention is a function of collaboration of institutional, personal, and social factors. Retention is a major factor when measuring an institution’s accountability, effectiveness, and quality. Overall, students were very satisfied with the quality of Wi-Fi on campus, and no differences in satisfaction were found between students who planned to return and those who did not. Transfer students were more satisfied with W-Fi on campus than were native students. Satisfaction with Wi-Fi on campus was higher for older students, female students, and graduate students. There were no differences in satisfaction with Wi-Fi on campus for students based on race.
URI
https://hdl.handle.net/11668/20866
Recommended Citation
Miller-Bishop, Emily, "Does technology matter: The impact of Wi-Fi on student retention" (2020). Theses and Dissertations. 1563.
https://scholarsjunction.msstate.edu/td/1563