The purpose of this quantitative study was to investigate nonprofit organizations’ satisfaction with volunteer retention during the COVID-19 pandemic. The participants were 74 nonprofit organizations’ leaders who participated in the online survey. The response rate was 10.6%. We found that the overall mean score for satisfaction with organizational retention of volunteers during the COVID-19 pandemic was 3.50 (SD = .98), and the importance of volunteer management practices was 3.52 (SD = .96). Most nonprofit organizations were proactive (38.8%) and reacted promptly (52.2%) while addressing the organizations’ response to the pandemic. Approximately 10.3% of the variation in satisfaction with organizational retention of volunteers during the COVID-19 pandemic could be explained by the importance of volunteer management practices and organizational response to the COVID-19 pandemic. However, within the final model, only one factor was a significant predictor of satisfaction with organizational retention of volunteers during the COVID-19 pandemic, namely, organizational response to the COVID-19 pandemic (β = -.304; p = .014). Recommendations for future research discussed. Implications for volunteer management and leadership studies faculty, University Extension educators, human resources practitioners, and local nonprofit organizations’ leaders are also presented.
Windon, S. R.,
(2022). What Explained Nonprofit Organizations’ Satisfaction with Volunteer Retention During the COVID-19 Pandemic?.
Journal of Human Sciences and Extension, 10(1), 9.
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